Shop Policies

Refunds and Exchanges

Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

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CUSTOM ORDERS:

• Since all custom items are handmade and made with buyer's specific requests we DO NOT accept returns for any custom orders.

• All custom order sales are final.

• Custom orders can take up to 4-5 Weeks depending upon the size of the order, work details and destination.

• Due to the unique nature of the items in our shop all sales are Final in JaipurHandloom shop. No refund for any sale, No exception.

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LOST AND DAMAGED GOODS:

We do our best to make sure you never need to use this policy. But still here it is :

• We don’t guarantee damage of goods during in transit and you must accept item once shipped.

• We guarantee delivery of good. If item is lost in transit, we will send you similar goods (as they are handmade stuffs so every piece varies).

• However if delivery shows item is delivered but you claim you didn't receive then it's buyer's responsibility to contact the shipping carrier to locate the package.

• We will not be held responsible for any lost or damaged package once package is delivered.

• We don’t make refund for lost of goods in transit BUT we will reship the item and you still have to pay the shipping charges again.

• We do not refund for the Lost/Damage packages.

• We are not responsible for items not received due to an incorrect address.

• If you have received a damaged item or if the item you received was
not the item you ordered, please contact us by email within 24 hours of
your receipt of the product, no later than 24 hours. It is important
that you save all original packing materials as well as the item itself.
When you reach us, we'll give you instructions on how to proceed. No
more than 3 days will be allowed to return the damaged package. Once we
receive the package we will ship similar item( color and design may
vary due to the nature of the items). No refund will be issued for
damaged item and return shipping fee will be borne by customer.



• if item is damaged while you try to use or on trial, we will
consider it as used item and there is not refund for used item.



• We will ask you pictures of the damaged items as a proof before
authorizing the return. Sometimes what you perceive as damage or flaw is
actual design, thread work or left intentionally as part of design to
increase the beauty of the item. Our decision will be final regarding
damage claim. If we agreed on damaged good then you will still be liable
to send the original item back to us with standard shipping carrier
with tracking confirmation, item must be in original packaging. Buyer
will be liable of return shipping fees.



• First send me an email about any problem you incur and we will try to
resolve within the bounds of our shop policies, I do not want an unhappy
customer.



• True vintage comes with wear and tear. If concerned about flaws please
ask before purchase because returns are not possible. Thank you!

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IMPORTANT GUIDELINES:

• Always email us first if you have a problem on jaipurhandloom.in[!at]gmail.com

• Always be sure to report your problem within 24 hours of receiving the item in question.

• Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

• Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem
(include pictures if possible), as all returned items are examined for defects / variations.

• Always return your items using registered airmail / courier with tracking confirmation.

• Any shipping costs of sending back items to us are the responsibility of the customer.

• Please return within 3 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.

• We will examine the item you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.

• As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.

Additional Policies and FAQs

COLOR AND DESCRIPTION DISCLAIMER/POLICIES:

NOTE: This disclaimer is applicable to all our items for all intended purposes and we can't be held liable for any misunderstanding, claims, disputes and asked for returns, exchanges.

• All pictures are taken to show details of the items, please read the description carefully. Customer is liable to read full description before purchasing the item, orders can not be cancelled, disputed or returned just because buyer failed to read item listing description fully. If there is any question please send us convo before purchase and we will be more than glad to reply.

• We try to take photos of the our items as true as possible in terms of colors and appearance to the real items. Please keep in mind that due to various reasons such as computer's monitor’s resolution, lighting, you may see a variation in the actual item but we guarantee that you will love each and every craft we sell.

• Please note that we recycle vintage tribal fabric from Indian tribes. Vintage tribal items in our shop use fabrics which may have some stains or imperfect embroidery. or thread work To keep the originality of the fabric we don’t alter these and are the characteristic of the fabric and cannot be considered as an imperfection. This applies to kantha quilts, tapestry, pouf, ottoman, cushions and blankets where some threads on the edges left undone to increase the beauty of these handmade treasures.

• The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.

• While every endeavor has been made to accurately reproduce colors, there may be variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

• A customer must place an order keeping in mind this variation in color as seen on a computer screen against the actual color of the actual item received.

• We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different or sometimes even more as compared to the actual items or products ordered. There can't be any returns or exchanges due to such color related issues.

• It is practically impossible for us to replicate the same colors on a product as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

• We wish to clarify and ascertain that every customer who orders any item from us is aware of this genuine problem.



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COLORS AND FABRICS POLICIES:

While ordering on internet, we suggest that customers should be extra careful of following -

• Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.

• Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors.

• Sea Green color sometimes looks Aqua blue and the other way around.

• Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

• Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

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ART WORK POLICIES:

Beads and Sequins Missing or Coming off-

We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether.

Many a times during strict physical checking at the customs during transit, more than usual sequins and beads come off.

Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

There can't be any returns or exchanges due to such issues.